Today I had a fairly unhappy customer at the information desk.
"Well, I've only got a minute, I've got a train to catch!" she started. Not a good start for me. I may have possibly felt just a little teeny tiny bit of pressure to be very quick with my help!
She slumped into the chair I offered her. "I've never used libraries until the last couple of days and since then I've had nothing but trouble." Oh dear. A new student, unfamiliar with the library, feeling unenthused about what help I'll be able to offer. Now I have to be not only quick, but brilliant!
She was actually a lovely girl. Just not feeling confident and happy about using the library. We had a chat, I showed her a couple of things, and lo and behold when she got up to leave she said,
"Thanks. You've actually been really helpful."
And she smiled. And walked away with a bit of a bounce in her step.
It makes this "baby librarian" very, very proud.